The Electricity Company of Ghana (ECG) is scheduled to begin a nationwide Mass Revenue Mobilisation Exercise on Monday, November 9, 2026, targeting customers with outstanding electricity bills. The exercise is expected to continue until Friday, November 27, and will cover residential, commercial and industrial customers as well as Ministries, Departments and Agencies.
For households and businesses, the announcement is a reminder to check account balances early, confirm payment records and resolve billing questions before field teams begin the exercise. ECG says the campaign is intended to recover arrears and strengthen the company’s financial position so it can support its operations and electricity services.
Who is affected?
The exercise is not limited to homes. ECG has said it covers all customer categories with arrears, including shops, offices, factories and public institutions. Customers who have paid but whose accounts still show an outstanding balance should keep their transaction evidence and contact ECG through its official channels to have the account reviewed.
How to prepare before November 9
- Check your account: review your latest bill and confirm the amount outstanding against your meter or customer account details.
- Verify past payments: keep mobile money references, bank receipts or app transaction records in case a payment has not yet reflected.
- Use recognised payment channels: ECG has encouraged customers to use regular payment channels, particularly the ECG Mobile App. Avoid sending money to personal numbers or unofficial agents.
- Ask for help early: if you cannot access your bill, ECG says you should visit the nearest ECG office for assistance.
- Keep a record: save receipts and note the date, amount and channel used for each payment.
What if you disagree with the bill?
Do not ignore a bill simply because you believe it is incorrect. Gather your meter details, previous bills and payment receipts, then contact ECG or visit an office to request clarification. Explain the disputed amount and ask for a reference number or written record of the complaint. Resolving a genuine billing issue before a field visit is better than waiting until a disconnection dispute arises.
ECG warns against illegal connections and self-reconnection
ECG has warned that special teams will monitor the exercise and that people who interfere with the operation, use illegal connections or reconnect electricity themselves after disconnection may face arrest and prosecution. Customers should not attempt to bypass meters, tamper with service lines or pay unofficial operators to restore power.
Illegal reconnection can create serious safety risks for residents, workers and neighbouring properties. If a supply has been disconnected, use ECG’s official process to settle or dispute the account and request restoration. Do not put people or property at risk by attempting electrical work without authorisation.
Where can customers get assistance?
ECG has provided its Contact Centre number, 0302 611611, for customers who need help. Customers can also use the company’s official social media channels or visit the nearest ECG office. Always confirm that a phone number, payment instruction or online page belongs to ECG before sharing account information.
What businesses should do
Commercial and industrial users should check that their accounts are up to date and that finance teams can retrieve payment evidence quickly. Businesses that depend on continuous power should also review backup arrangements, protect sensitive equipment and make sure staff know how to contact ECG through verified channels. Public institutions should assign responsibility for checking bills and clearing any outstanding amounts.
Frequently asked questions
When does the exercise begin?
Monday, November 9, 2026.
When does it end?
Friday, November 27, 2026, according to ECG’s announcement.
Can customers be disconnected?
ECG has warned customers with outstanding arrears to settle their bills to avoid disconnection and additional reconnection costs.
What number can customers call?
ECG’s announced Contact Centre number is 0302 611611. Verify current contact details through ECG’s official website if in doubt.
The practical message is straightforward: check your account, pay through approved channels, keep proof and raise billing disputes promptly. Customers should cooperate with authorised personnel and avoid illegal connections or unofficial payment requests.
Sources: MyJoyOnline: ECG nationwide revenue mobilisation announcement; Graphic Online: November 9 exercise details. More Ghana updates: FLY FM GHANA.
